Refund Policy

At FlawlessEmpireLtd, customer satisfaction is our top priority. Our refund policy is designed to be fair and straightforward, ensuring that our customers feel confident when ordering from us.

Eligibility for Refund:

Refunds are eligible in cases where the flowers are damaged, of poor quality, or not delivered as per the order specifications.

Refund requests must be made within 7 days of receiving the flowers.

Refund Process:

Once a refund is approved, it will be processed through the original payment method used for the purchase.

The refund will be initiated within 5-7 business days after approval, depending on the payment provider’s processing times.

Non-Refundable Situations:

We do not offer refunds for delays caused by circumstances beyond our control, such as weather conditions, natural disasters, or customs delays.

Custom orders or special requests that deviate from our standard offerings are non-refundable unless the issue is due to an error on our part.

Partial Refunds:

In cases where only part of the order is affected, we may offer a partial refund proportional to the value of the affected items.

Replacement Option:

As an alternative to a refund, customers may choose to receive a replacement order. The replacement will be sent out as soon as possible at no additional cost.

Shipping Documents Provided by FlawlessEmpireLtd

When you order flowers from FlawlessEmpireLtd, we ensure that you receive all the necessary documents to clear your shipment from customs and facilitate a smooth import process. We provide the following documents:

Invoice: A detailed invoice outlining the items shipped, quantities, and pricing.

Certificate of Origin: A document certifying the country of origin of the flowers.

Phytosanitary Inspection Certificate: This certificate confirms that the flowers have been inspected and meet the required health standards to prevent the spread of pests and diseases.

Airway Bill (AWB): A document issued by the airline that accompanies your cargo, serving as a receipt and a contract for the transportation of goods.

Export Certificate: This document certifies that the flowers meet the export requirements of the country of origin.

In addition to these standard documents, if you require any special documents or additional paperwork, we will arrange these for you and provide advice on their necessity.

Document Delivery:

All the above-mentioned documents will be sent together with your flower shipment.

A full copy of these documents will also be emailed to you for your records.

We are committed to delivering top-quality flowers and ensuring that the entire shipping process is seamless, gaining your satisfaction and long-term trust.