Airport to Airport

Your closest international airport will get your flowers directly from our hub. If you want to pick up the items yourself, Airport to Airport is the best option. When you order seven or more product boxes, this delivery option becomes extremely cost-effective and can help you save money on shipping.

This is OUR PREFERRED shipping choice; other options are available upon request.

How to order on https://flawlessempireltd.com

• Sign in.
• Browse our website and add items to quote list
• View items on the order list 
• Fill in your details and click button “send your request”,  you will receive an email confirming the receipt of the order.
• Enjoy prompt delivery.

At FlawlessEmpireLtd we strive to ensure that our customers are satisfied with every order. However, in the event of a dispute, we have established a clear process to resolve any issues promptly and fairly.

1. Reporting a Dispute:

• Customers must report any issues with their order within 7 days of receiving the flowers.
• Disputes can be reported by contacting our customer service team via email at info@flawlessempireltd.com or by phone at +254722214552
• Please provide your order number, a detailed description of the issue, and any relevant photos to support your claim.

1. Review and Investigation:

• Once a dispute is reported, our quality assurance team will review the claim and conduct an investigation.
• We may request additional information or evidence from the customer to assist in the investigation.

1. Resolution:

• After the investigation, we will inform the customer of our findings and the proposed resolution.
• Possible resolutions include replacement of the order, a partial refund, or a full refund, depending on the nature of the issue.

1. Escalation:

• If the customer is not satisfied with the proposed resolution, the dispute can be escalated to a senior manager for further review.
• We aim to resolve all disputes within 14 days from the date the dispute is reported.

At FlawlessEmpireLtd, customer satisfaction is our top priority. Our refund policy is designed to be fair and straightforward, ensuring that our customers feel confident when ordering from us.

1. Eligibility for Refund:

• Refunds are eligible in cases where the flowers are damaged, of poor quality, or not delivered as per the order specifications.
• Refund requests must be made within 7 days of receiving the flowers.

2. Refund Process:

• Once a refund is approved, it will be processed through the original payment method used for the purchase.
• The refund will be initiated within 5-7 business days after approval, depending on the payment provider’s processing times.

3. Non-Refundable Situations:

• We do not offer refunds for delays caused by circumstances beyond our control, such as weather conditions, natural disasters, or customs delays.
• Custom orders or special requests that deviate from our standard offerings are non-refundable unless the issue is due to an error on our part.

4. Partial Refunds:

• In cases where only part of the order is affected, we may offer a partial refund proportional to the value of the affected items.

5. Replacement Option:

• As an alternative to a refund, customers may choose to receive a replacement order. The replacement will be sent out as soon as possible at no additional cost.

When you order flowers from FlawlessEmpireLtd, we ensure that you receive all the necessary documents to clear your shipment from customs and facilitate a smooth import process. We provide the following documents:

• Invoice: A detailed invoice outlining the items shipped, quantities, and pricing.
• Certificate of Origin: A document certifying the country of origin of the flowers.
• Phytosanitary Inspection Certificate: This certificate confirms that the flowers have been inspected and meet the required health standards to prevent the spread of pests and diseases.
• Airway Bill (AWB): A document issued by the airline that accompanies your cargo, serving as a receipt and a contract for the transportation of goods.
• Export Certificate: This document certifies that the flowers meet the export requirements of the country of origin.

In addition to these standard documents, if you require any special documents or additional paperwork, we will arrange these for you and provide advice on their necessity.

Document Delivery:

• All the above-mentioned documents will be sent together with your flower shipment.
• A full copy of these documents will also be emailed to you for your records.

We are committed to delivering top-quality flowers and ensuring that the entire shipping process is seamless, gaining your satisfaction and long-term trust.

• Timing: If you wish to make changes, please contact us as soon as possible. The sooner you notify us, the better the chance we can accommodate your request.
• Availability: Changes can be made depending on the status of your order. If the order has not yet been processed or shipped, we will do our best to adjust the details as requested.
• Additional Costs: Please note that certain changes, such as increasing the quantity or altering the shipping date, may incur additional costs, which will be communicated to you for approval.

How to Request Changes:

• To request changes, please contact our customer service team immediately at [email address] or [phone number] with your order number and the details you wish to change.

Final Confirmation:

• Once the changes have been made, we will send you a confirmation email with the updated order details.

While we aim to be as flexible as possible, please understand that some changes may not be feasible, especially if the order has already been shipped or processed for delivery.

Yes, we offer flexible payment options to suit your needs. You can choose to make a full payment upfront, pay on delivery, or opt for partial payments. Our goal is to make the payment process as convenient as possible for our customers.

Yes, we offer both EUR1 and COMESA Certificates to help streamline your flower export operations. Our team can assist you in obtaining these certificates, ensuring that your exports meet all necessary requirements and benefit from preferential tariff treatments.